ace pro Privacy Policy

When you register an account on the ace pro platform, we collect the personal details you submit, including your full name, date of birth, email address, and contact number. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years under Philippine gaming regulations, and set up your account correctly. When you make deposits or request withdrawals, we also collect payment-related details such as your preferred payment method and transaction reference numbers, which are necessary to process your financial activity securely. If you contact our support team through the FAQ page or any other channel, we may retain records of that communication to help resolve your query and improve our service. All information you provide is stored securely and used only for the purposes described in this policy.

When you access the ace pro platform — whether through a mobile browser or the downloadable app — we automatically collect certain technical information about your device and session. This includes your IP address, device type, operating system, browser version, and the pages or features you interact with during your visit. We use this data to ensure the platform functions correctly on your device, to detect and prevent fraudulent or unauthorised access, and to understand how Filipino players navigate the platform so we can improve the overall experience. Session data such as login timestampsand activity logs are retained only for as long as necessary to fulfil these purposes or as required by applicable Philippine law. This automatic data collection is a standard practice across online platforms and does not identify you personally beyond what is needed for platform security and performance.

The personal information we collect is used to operate your account, process deposits and withdrawals in Philippine pesos, verify your identity in line with regulatory requirements, and deliver the sports betting and live casino entertainment you signed up for. We also use your data to send you important account-related communications, such as transaction confirmations, security alerts, and updates to our policies — these are not marketing messages and cannot be opted out of while your account remains active. Where you have given consent, we may send you information about platform features, promotions, or new game categories that may be relevant to you as a Filipino player. Your data helps us monitor for unusual account activity, protect against fraud, and ensure that our responsible gaming tools are working as intended. We do not use your personal information to make automated decisions that would significantly affect your rights without human review.

ace pro does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with trusted service providers who assist us in operating the platform — for example, payment processors who handle your PHP transactions, identity verification partners who confirm your age and identity, and technology providers who support our platform infrastructure. All such third parties are contractually required to handle your data securely and to use it only for the specific purpose for which it was shared. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines where we are legally required to do so. In the event of a business restructure or transfer of ownership, your data may be transferred as part of that process, and you will be notified in advance where required by law.

We apply a range of technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These include encrypted data transmission using industry-standard protocols, access controls that limit who within our organisation can view your personal data, and regular security reviews of our systems and processes. Your account is protected by password authentication, and we strongly encourage you to use a unique, strong password and to keep your login credentials confidential at all times. If you suspect that your account has been accessed without your authorisation, you should contact us immediately through the details on our FAQ page so we can take prompt action. While no online platform can guarantee absolute security, we are committed to maintaining robust protections and responding quickly to any identified risks.

As a registered player on the ace pro platform, you have the right to request access to the personal information we hold about you, to ask us to correct any inaccurate data, and to request deletion of your data where it is no longer necessary for us to retain it. You may also withdraw any consent you have previously given for optional communications, such as promotional messages, at any time without affecting the lawfulness of processing that took place before your withdrawal. If you wish to exercise any of these rights, you can reach us through the contact details provided on the FAQ page, and we will respond within a reasonable timeframe in accordance with applicable Philippine data protection requirements. Please note that some data must be retained for legal, regulatory, or fraud prevention purposes even after an account is closed, and we will inform you if this applies to your request. We are committed to handling all data rights requests fairly, transparently, and without undue delay.

We may update this Privacy Policy from time to time to reflect changes in how we operate the platform, changes in applicable Philippine law, or improvements to our data handling practices. When we make material changes, we will update the date shown at the top of this page and, where appropriate, notify registered players through their account or via the platform. We encourage you to review this page periodically so you are always aware of how your information is being handled. Your continued use of the ace pro platform after any update to this policy constitutes your acceptance of the revised terms. If you have any questions about this Privacy Policy or how your data is used, the FAQ page is a good starting point, and our support team is available to assist you further.